When you receive your shipping box WAIT DONT OPEN. Do not open the outer shipping box...allow the shipping box to acclimate to the temperature of your store for no less than 1/2 a day. This allows the cases of cookies inside to re-set. We decorate with yogurt, if the case boxes are opened before the yogurt design sets back up, it will smudge the design. There are no credits for smudged designs. Never refrigerate or freeze our products. FAQ: WHEN WILL MY ORDER SHIP?Please know, we are always working hard to get orders out sooner than expected.Usual time: 4-7 business days before it ships + Fed-Ex Ground transit time.Between the months: October - January it may take up to 14 business days before the order ships.
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