Our Pet Bakery Goods

When you receive your shipping box WAIT DONT OPEN.  Do not open the outer shipping box...allow the shipping box to acclimate to the temperature of your store for no less than 1/2 a day.  This allows the cases of cookies inside to re-set.  We decorate with yogurt, if the case boxes are opened before the yogurt design sets back up, it will smudge the design.  There are no credits for smudged designs.  Never refrigerate or freeze our products.

Each Year: During the months of Mid-October thru the month of January; order processing time may increase 10-14 business days before the order ships.
During the months of October and November, we have Very Limited office hours.  We do not answer the phone.
It is "all hands on deck" in production and shipping.  We do check our email throughout the day.  send us your questions: sales@pawsitivelygourmet.com

FAQ: WHEN WILL MY ORDER SHIP?
Please know, we are always working hard to get orders out sooner than expected.
Usual time: 4-7 business days before it ships + Fed-Ex Ground transit time.
Between the months: October - January it may take up to 14 business days before the order ships.

How to know that your order has been retrieved: What does "complete" mean? When looking at your order history, and you see the word complete, this means we have printed and entered your order; and it is in the production schedule.  It does not necessarily mean that the order has shipped.