Our Pet Bakery Goods

When you receive your shipping box WAIT DONT OPEN.  Do not open the outer shipping box...allow the shipping box to acclimate to the temperature of your store for no less than 1/2 a day.  This allows the cases of cookies inside to re-set.  We decorate with yogurt, if the case boxes are opened before the yogurt design sets back up, it will smudge the design.  There are no credits for smudged designs.  Never refrigerate or freeze our products.

Each Year: During the months of Mid-October thru the month of January; order processing time may increase 10-14 business days before the order ships.

How to know that your order has been retrieved: What does "complete" mean? When looking at your order history, and you see the word complete, this means we have printed and entered your order; and it is in the production schedule.  It does not necessarily mean that the order has shipped.