If you have questions that can't be answered in our resource section, please feel free to contact us directly.

What is the shelf-life of Pawsitively Gourmet Cookies?

12 Months

Do you use flavoring?

Pawsitively Gourmet treats are made with real peanut butter or real sweet potato.

Are the cookies decorated by machine?

Every Pawsitively Gourmet treat is decorated by hand.

Can I get sports team names or logos on cookies?

Pawsitively Gourmet takes copy write and trademark laws very seriously. We can accommodate custom color requests as long as the do not infringe on any registrations.

Can I get custom cookies?

We can accommodate many custom requests. Custom orders are addressed on a case-by-case basis. Please contact us for more information.

What happens if a cookies breaks in shipment?

Pawsitively Gourmet cookies are packed to arrive at your store in the same condition they leave our bakery. In the unlikely event of breakage, just let us know. Call or email us within two business days to report.  We will be happy to issue credit towards your next order.

I live in a warm state, are my cookies going to melt?

Probably not. Pawsitively Gourmet cookies are made to withstand the heat. Be sure to keep them out of direct sun though.

We ask that when you receive your shipping box, leave it sit for an hour in your air conditioned store, let the product settle before opening the cases of cookies.

Should I wait to sell out of cookies before I restock?

Keep your bakery case stocked! Nobody wants to purchase the last doughnut at the bakery. A well stocked case will sell more cookies.

How many facings of treats will fit in the small bakery case?

You can put 8 to 10 facings of cookies in the small bakery case.

How many cases of treats will the large bakery case hold?

The large bakery case will hold from 15 to 17 cases of cookies.

Should the treats be refrigerated?

Pawsitively Gourmet treats are best kept at room temperature.  In the extreme cold temperatures: we ask that you leave the shipping box for an hour in the temperature of your store. 

Let the product settle to room temperature before opening the cases of cookies.

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